Ohno Circle Exercise

1. Identify a process, or a cluster of activities you think may be a process. Describe the setting and context in some detail in your paper.
2. Identify the best vantage point from which you can observe the process for 90 minutes.
3. Study what is going on, and draw a flow chart with clear beginning and ending points.
4. Describe the steps in the flow chart in short statements.
5. Identify and list specific opportunities to improve the process.
6. Add any additional observations.

• The customer walks up to the counter
• Severs greets customers. Improvement opportunity: The greeting is highly inconsistent, and often not friendly. Employees should be trained……
• Customer ask if there are any specials ……

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