Models of problem solving

a) critically evaluate a number of innovative and unusual models of problem solving normally used in other unrelated organisational contexts
b) identify a complex problem with unpredictable and unknown features associated with new or previously unrecognised or unadvised goals
c) analyse a problem using additional, unconventional or original methodological tools
d) identify and evaluate one or more solutions and assess the constraints in terms of the unpredictable features that relate to managing innovation
e) develop and implement an implementation plan that addresses the nature of an innovatory change and associated unpredictability
f) Critically evaluate a solution considering the concept of learning organisations as protection against changes in the external environment
g) identify and reflect on the underlying values and beliefs of key decision-makers and their impact on the problem-solving process
h) identify the ethical issues associated with problem solving in the workplace
i) reflect on their thinking and decision-making strategies throughout the problem-solving activity
j) understand the links and differences between management and leadership within the context of organisational achievement, value and success.

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